Critical issue? Call (205) 418-3800
Evolv IT

Existing Clients

Need help? Here is the fastest path.

Every route below lands in the same queue, and critical issues are actively worked within 15 minutes, around the clock.

Get Help Now

Fastest ways to reach support

Client portal or desktop icon

Submit through the client portal or the Evolv icon on your desktop. This is the fastest route: your ticket goes straight into the queue with your machine details attached.

Email

Email support with your ticket details: what happened, who is affected, and any error messages. A ticket is created automatically and replies stay in the same thread.

Phone

Call (205) 418-3800 and press 1 for support. Best for urgent issues or when you cannot get to a working computer.

Priority Response

What counts as a critical issue?

  • A server or your network is down
  • Your EHR or line-of-business system is inaccessible
  • A suspected security incident
  • Multiple users unable to work

Critical issues are actively worked within 15 minutes, 24/7/365.

After Hours

What if it is 2 AM on a Saturday?

The same number and portal work around the clock. Critical issues page the on-call engineer, so a real person starts working your problem no matter when it hits.

Not a client yet?

Reach out here or start with the AI Readiness Assessment and we will show you what working with Evolv IT looks like.